Hot Springs Telephone Company hstc@hotspringsmt.netServing the telecommunications needs of Hot Springs, MT, since 1935.

 
HOT SPRINGS WEATHER

 

Broadband Provider Disclosure

Hot Springs Telephone Company (HSTC) provides fixed wireline broadband services over Digital Subscriber Line (DSL) and fiber platforms to its end users. It is the intent of our company to meet the requirements of the FCC's Order to maintain an "Open Internet" by meeting obligations of transparency, no blocking of lawful content and no unreasonable discrimination in the transmission of lawful network traffic over our network.

HSTC continues to have obligations and the authorization to address the needs of emergency communications or law enforcement, public safety or national security authorities, consistent with or as permitted by applicable law. These policies do not prohibit reasonable efforts by HSTC to address copyright infringement or other unlawful activity that occurs on our network.

HSTC NETWORK MANAGEMENT PRACTICES

HSTC allows the free flow of lawful content by providing adequate capacity within its capabilities to meet broadband requirements of its customers.

Congestion Management

HSTC manages congestion in its own network by maintaining adequate bandwidth to the interconnecting point with upstream providers. When HSTC's network reaches a high percentage of capacity in use on a consistent basis, we begin planning for expanding bandwidth upstream.

HSTC's end user network lies within the boundaries of the local exchanges of Hot Springs, Montana. A map of HSTC's bandwidth transport facility route beyond its local exchanges can be viewed at the Company's business office.

At times, congestion can affect the overall quality of service to all of HSTC's end users. When congestion is caused by events other than normal anticipated use; i.e., a computer virus which attacks the network, an investigation is immediately conducted to find the root cause of congestion. If congestion is caused by an end user's computer with a virus, HSTC staff will attempt to contact the user who is expected to address the problem quickly. If the end user cannot be contacted, HSTC reserves the right to shut down the service until the cause is eliminated.

HSTC maintains logs of network activity to study traffic patterns and potential congestion issues. Congestion beyond HSTC's network is managed by other Tier 1 and Tier 2 bandwidth service providers.

Application-Specific Behavior

HSTC broadband services over Digital Subscriber Line (DSL) protocol are generally provided using an IP NAT process which maximizes the efficiency of the use of IP addresses across the network. Public IP addresses are available upon request to meet the needs for specific applications which perform better under a public IP structure, such as game hosting, XBox, VPNs, etc.

HSTC utilizes rate limiting to control the rate of email sent on our outgoing (SMTP) mail server by any one username to 150 recipients within a 5-minute period. Should a username exceed either of these limits their ability to send email is restricted for 6 hours after the limit is reached. The customer may call in to request removal from the rate limiter. The customer may wait 5 minutes between large recipient group emails to avoid restriction.

To avoid spam related email relaying, HSTC blocks outbound traffic to other email servers on port 25. Any outbound email through this port must be sent utilizing HSTC's SMTP mail server.

Device Attachment Rules

HSTC places no restrictions at this time on the types of devices that can connect to the network as long as those devices do not cause a network failure. If a device requires remote access capabilities, a public IP is required.

Security

HSTC uses a filter to detect potentially harmful activities such as virus propagation and harmful spam generating activities via email.

HSTC maintains logs of network activity which may be subpoenaed as a source of information invoked under CALEA or other actions of Federal, State or local judicial courts.

PERFORMANCE CHARACTERISTICS

Service Descriptions

Digital Subscriber Loop (DSL)

HSTC provides broadband services over copper facility using DSL equipment. Our DSL levels of service range from 4 Mbps download/1 Mbps upload to 50 Mbps download/50 Mbps upload.

The quality and speeds of DSL service levels are dependent on the distance the customer is from the nearest host or remote central office that houses DSL equipment.

DSL service is available within 18,000 feet of a remote office. The level of service HSTC is able to provide is also dependent on several factors including the condition of the copper pairs serving the end user and the end user's equipment and wiring.

Speeds and latency are affected by a number of factors. A speed test to evaluate the download and upload speeds as well as a latency measurement of the bandwidth provided to our customer over HSTC's equipment is available at http://speed.ronan.net.

Speeds and latency may be affected beyond our network by events and equipment which run the World Wide Web. Speed tests on the World Wide Web are indicative of capacity of the web as a whole, not specifically to the HSTC-provided service. One such test is available at http://www.speakeasy.net.

Services are offered and provided to the largest bandwidth potential under best possible effort. Some conditions and technical limitations of DSL may restrict full delivery of bandwidth at all times and service is offered with best effort.

Fiber to the Premise

Broadband over fiber to the premise is provided in some locations within the service area. The bandwidth capacity HSTC offers over fiber ranges from 4 Mbps to 100 Mbps at this time.

Impact of Specialized Services

Specialized services which share bandwidth capacity may affect a customer's service. Examples of such specialized services are Voice over Internet Protocol (VoIP) and Internet Protocol Television (IPTV). Some prioritization of bandwidth allocation is possible but some packet loss may be unavoidable.

Current rates and fees for residential / business services may be found under Internet services.

Installation Fee

We charge a one-time installation fee of $185.00 on the initial installation and subsequent moves to different locations within our service area. Alternately, the customer may have the option of signing a six-month DSL service contract in which case the installation fee is reduced to $41.00.

Two DSL filters are provided; additional filters are $3.25 each.

Discounted rates or charges may apply during certain promotional periods.

Fiber to the Premise (FTTP)* Rates       Monthly  Install**
10Mb                                     $1,500   $1,500

*FTTP Service is offered where facilities are available.

Discounted rates or charges may apply during certain promotional periods.

Privacy Policy

HSTC and its employees fully comply with the Secrecy in Communications Act, requirements of Customer Proprietary Network Information (CPNI) Act and the Red Flag Rules.

HSTC maintains logs of network activity to help reasonably manage and maintain our network. These logs may be subpoenaed as a source of information invoked under CALEA or other actions of Federal, State or local judicial courts and are released only under these circumstances.

New and existing customers of HSTC broadband services may view this disclosure online at http://www.hotspringsmt.net/net-neutrality.html.

HSTC equipment in place may, from time to time, disrupt the flow of packets if the amount of traffic at a specific customer's home or business threatens to cause a loss of value of service to other consumers of HSTC broadband services.

CUSTOMER RECOURSE

Customers who have questions or concerns about HSTC's network management policies or customer service issues are encouraged to contact our staff or management for information or resolution.

Our company's business location, contact information and hours open to the public may be found at our contact page

BLOCKING

HSTC practices reasonable network management. HSTC does not and will not block any lawful content, application, service or non-harmful device as long as it does not unduly conflict with reasonable network management.

NO UNREASONABLE DISCRIMINATION

HSTC does not unreasonably discriminate in transmitting lawful network traffic. HSTC's traffic is not prioritized on our network over another carrier's traffic.

Definitions

Fixed broadband Internet access service: Serves end users primarily at fixed endpoints, using stationary equipment. This includes fixed wireless services (including fixed unlicensed wireless services) and fixed satellite services.

Mobile broadband Internet access service: A service that serves end users primarily using mobile stations.

Reasonable network management: A reasonable network management practice is if it is appropriate and tailored to achieve a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.


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